Orders are processed within 1-3 working days (excluding weekends and holidays). During peak periods like Black Friday and December, processing times may be longer. You will receive a confirmation email once your order has shipped.
We are unable to amend or cancel orders once placed. If you no longer require your order, you must return it after receiving it.
Due to the high volume of orders, we cannot update incorrect addresses after an order is placed. Please double-check your shipping details before completing checkout. If an order is returned to us due to an incorrect address, a £4.99 reshipping fee will apply.
International orders may be subject to import duties and taxes (including VAT) once they reach your country. These fees are not covered by Luxe Emporium and are the customer’s responsibility.
We offer a 30-day return policy from the date you receive your item. If returned after 30 days but within 45 days, you will receive a credit voucher instead of a refund. Returns beyond 45 days will not be accepted.
To start a return, contact us via the Contact Us page or email customercare@luxeemporiumx.com with your order number. If approved, you will receive access to our tracked returns portal to create a QR code, print a label, or book a collection (UK only).
A £4.99 return shipping fee applies to UK returns. International customers must arrange their own return shipping.
For a full list, refer to our Returns & Refunds Policy.
Yes, but we recommend placing a new order for the correct size or style and returning the original item for a refund or credit voucher. Direct exchanges are available but take longer, as we must receive and inspect the return first.
Our jewellery is made from 925 Sterling Silver, 18K & 14K Gold-Finished Sterling Silver, Stainless Steel, and Platinum-Finished Copper (Aura Cuff, Luxe 5mm Tennis Necklace & Bracelet).
To keep your jewellery in the best condition:
For full care instructions, refer to our Jewellery Care Guide.
Yes, we offer a 1-year warranty for all items purchased on or after 1st January 2024. Items purchased before this date have a 6-month warranty.
For more details, see our Damaged Item & Warranty Policy.
Personalised items require 28 days for manufacturing. Your entire order will be dispatched once the personalised item is complete. If you want other items shipped earlier, you must place separate orders or pay a £3.99 additional postage fee.
No, personalised and custom jewellery is non-returnable and non-exchangeable.
Yes, but:
Designed in the UK
Every piece in our collection is meticulously designed in the UK.
Made to Last
We use only the finest materials in crafting our products.
Luxury Packaging
Every Luxe Emporium piece comes in our luxury branded velvet interior draw box.
