Warranty, Replacement & Repairs Policy

Damaged Item & Warranty Policy

At Luxe Emporium, we stand by the quality of our jewellery. If your item arrives damaged, you may be eligible for a free replacement within the timeframes outlined below. If the timeframe has passed, repairs or replacements may be available for a fee, which is product-dependent. This policy does not cover wear and tear (see exclusions below).

Replacement Timeframes

Platinum-finished jewellery – Free replacement within 60 days of receiving your order (excludes tarnishing).
925 Sterling Silver & Stainless Steel – Free replacement within 90 days of receiving your order.
Luxe Collection – Items in this collection come with a 6-month warranty.

After the specified timeframe, damage is no longer considered a manufacturing defect but rather fair wear and tear or accidental damage. In such cases, repairs or replacements may be available for a fee.

Damage claims beyond 6 months of receiving the item will not be considered.**
One replacement per order.
Tarnishing of plated or metal items is not covered.
We do not cover lost items or wear and tear such as bends, nicks, and scratches.
Free gifts are not covered under this policy and are provided as-is, without warranty.

To request a replacement:
Please email customercare@luxeemporiumx.com with your order number, item details, and clear photos of the issue.

1-Year Warranty

Our 1-year warranty applies to all items purchased on or after 1st January 2024. For items purchased before this date, the 6-month warranty still applies.

What Our Warranty Does Not Cover:

Normal wear and tear (e.g., scratches, bends, worn-out prongs, loose stones).
Lost items after delivery confirmation.
Tarnishing or discoloration due to:
- Water, chemicals, sweating, perfumes, lotions, sanitizers, or cosmetics.
- Exposure to pools, hot tubs, or bathing.
- Improper storage or cleaning methods.
Accidental damage (e.g., bent rings, caught chains, or broken clasps from wear).
Lost or loosened stones due to wear, dropping, or prong damage.
Damage from third-party alterations or repairs.

Note: Any replacement item will be covered under the original order’s warranty period.